Effective Internal Communication – All about Timing

30/07/2009 at 10:04 Leave a comment

With Blackberries, IPhones, Outlook, Google sync, voicemail and email it seems we can be and are in touch 24/7.

Think about how you, your staff or volunteers feel when they get an email outside of “office hours.” Are office hours 10-12-14 hours long? Why is that? Is it REALLY necessary? Are we using are time in the office effectively and efficiently?

I get we are in a recession and we can be doing the work of more than one person. Taking personal time after work or on the weekend will only make you better in the office.

When you or your staff receive an email or voice mail message (that is NOT an emergency) out of normal office hours, how do you feel?

Do you think you need to respond right away – no matter where you are?

Perhaps you feel pressure to respond – even angry to have work intrude upon personal time? If that describes how might feel – you must know the response you are giving might not be the best. And the anger may carry over to the next day at the office – cause you really didn’t have any off time.

Did you know you can delay delivery of emails through Outlook? Write all the email you want to whomever you want – at night on the weekends if you have to (honestly turning off is a good thing). Once you have written the email select Options and Delay Delivery. You can then schedule the email to arrive during the next business day.

Voice mail messages are a little trickier as you can’t schedule them. But you can certainly decide not to respond until the next business day. Or perhaps leave quick response to let the sender know you received the message and will give it some thought and respond at the next business day. Or just wait to check or send voice mail until you get into the office! What a concept.

A number of companies have instituted “Email Free Fridays.” They put auto replies on their email systems. They let customers know about the process. It encourages staff to meet in person or talk by phone. Pre and post surveys found staff happier and enjoying the interaction. Sometimes we get disconnected using electronic communication and we are sitting right next to each other! Think about it.

So next time you decide you need to communicate out of work hours, think about whether it is necessary to communicate it immediately just because you can? Next time you receive an email outside work hours….think about whether you need to respond immediately? Everyone in your office, especially leadership, needs to make this commitment. Creating personal time and space will make your office, staff and volunteers more productive, respectful and effective. Give it a try.

Add to: Facebook | Digg | Del.icio.us | Stumbleupon | Reddit | Blinklist | Twitter | Technorati | Furl | Newsvine

Entry filed under: A Better You. Tags: , .

Virtual Third Party Events – Get with the Program Outliers

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

Trackback this post  |  Subscribe to the comments via RSS Feed

Enter your email address to follow this blog and receive notifications of new posts by email.


Beyond Melbourne

Food Travel Markets Artists

Annual Fund Lab

Sparking Ideas; Generating Conversation

Gippsland Unwrapped

Zero waste, plastic free and no palm oil. My life 'unwrapped' in Gippsland.


Just another WordPress.com site


Leaders Not Managers

Susan Sink

life on these 80 acres

The Net Naturalist

A field guide to social media.

Good By Choice

philanthropy. kindness. insights. observations

Pretty Prints & Paper

Using the bullet journal and calligraphy to cultivate an intentional life

Passion Themed Life

multi-passionate mom learning as i go


Life with Labs in Las Vegas

No Small Change

All things pertaining to communications, from the bunch of us at Barapani

Activate Learning Solutions

Learning Solutions that Activate Performance in Your Company

Clay Myers-Bowman

Producer, Photographer & Fundraising Consultant

Startups and Burritos

Mostly about startups but sometimes about burritos too.

Nonprofit Nate

Helping people help causes.

Talisman Thinking Out Loud

Philanthropy - Fundraising - Nonprofit Management

%d bloggers like this: